HP Smart Says Printer Offline

Do you face HP Smart keeps saying printer offline issue? Is your HP smart says printer offline continuously even after establishing a connection? Well, even with so much advancement in the technology, printer issues still occur frequently. If you are running a business then there is nothing worse then receiving an error message that your printer is offline especially when you want to print the documents. Do you want to know the ways to troubleshoot the issue then scroll to the end of the paper and read the article properly. In this article, we have described the possible reasons for the printer offline issue with their solution.

Common Reasons for HP Smart Says Printer Offline Issue

To know the reasons behind HP Smart keeps saying printer offline issue, look at the below steps that causes this issue:

  • Jammed paper in your printer during printing
  • Loose cable connection
  • Problem with the network connection or cables
  • Use of outdated or corrupted firmware
  • Firmware may be lacking of important updates
  • You have not chosen the default printer
  • Have not updated the printer driver or software

Troubleshooting HP Smart Says Printer Offline

If you are using an HP printer with a Windows computer and it continuously shows the offline even after establishing the connection then go through the below instructions to troubleshoot the HP Smart keeps saying printer offline issue in Windows device. Here are the simple steps:

  • Step 1: The first step is to plug in the printer and turn it on. Check whether your printer is operational or not.
  • Step 2: Try to reboot the computer system. You have to restart the computer to solve the problems associated with it. Try to print a document and check whether the problem is resolved or not.
  • Step 3: Next, power cycle the HP printer. Sometimes, by just restarting the system will help in solving the problem issues including the printer offline issue. Switch off the printer and unplug it after waiting for 30 seconds. Plug it back into your printer and turn it on. 
  • Step 4: Next, check the wireless network connection status. If you are using the wireless printer then it requires the network connection to your computer to work. If your network shows offline then you may face the problem. 
  • Step 5: Ensure that your HP printer is connected to the computer or network. In case, your printer is not connected properly to the computer or network then it will not respond. 
  • Step 6: Make sure that the cables are plugged in securely if your HP printer connects to the computer physically. Check the network connection status if you are using the wireless printer. 
  • Step 7: Run the connectivity test of your printer to make sure that it is connected properly.
  • Step 8: Try to change the HP printer status. There may be a possibility that you have set your printer in the offline mode.
  • Step 9: Update the printer driver to the latest available version as outdated or corrupted printer drivers may cause the issues. 
  • Step 10: Reinstall the printer for a fresh start. 

Congratulations! With the above-mentioned troubleshooting tips, you will easily fix the HP Smart keeps saying printer offline issue. If you are unable to resolve the issue even after following the above steps, then it is suggested to contact our professional expert team for immediate solution of the issue.